straatbeeld Nederlands dorp

About the Pensions Ombudsman

The Pensions Ombudsman has mediated in pension disputes since 1995. It was established by the legal predecessors of the Federation of the Dutch Pension Funds and the Dutch Association of Insurers. They identified the need for an independent and impartial body to investigate pension disputes.

Jeroen Steenvoorden is the current Pensions Ombudsman and was appointed on 1 November 2021.  

How can the Pensions Ombudsman help?

The Pensions Ombudsman mediates in case of complaints or disputes about the way in which pension schemes are implemented. This covers pension fund providers and insurance companies. A complaint could refer to, for example, unclear communication about the entitlement, a financial hardship clause, or the dependants’ benefits after bereavement, spouse pension etc.

We are independent and our service is free and impartial.

Who can we help?

You can ask us to investigate the way a pension scheme is run if you are:
• A pension scheme member;
• A former pension scheme member;
• A retired pension scheme member or;
• A beneficiary of a pension member who has passed away.

Office of the Pensions Ombudsman

If you would like the Ombudsman to investigate or settle a dispute, please contact the Office of the Pensions Ombudsman, which is based in the Hague.

You can reach us by phone (+31-70 3499620) from Monday to Friday from 09.30 -12 and from 13 – 16 pm, by e-mail (
Our postal adress is: Postbus 93560, 2509 AN, Den Haag (The Hague).
We do read English but our response will be written in Dutch.